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The excitement that I had when I used the Big Basket service first time, couple of months ago is all vanished now and hence this Blog …When I first came to know about Big Basket through one of my colleagues Order Cancellation Procedure In Junglee Case Study am excited as well as sceptical about the whole business of ordering Order Cancellation Procedure In Junglee Case Study over web in Indian Context. Nevertheless I decided to give a try to see how good their service is. When I made my first purchase in Order Cancellation Procedure In Junglee Case Study Basket site, being a person in IT space, I am pleasantly surprised by many of these interesting features that Order Cancellation Procedure In Junglee Case Study a positive impact on customer experience.

In net all it took is Order Cancellation Procedure In Junglee Case Study more than 5 minutes to build my shopping list and place an order against going to the nearby convenience store to purchase these groceries …. The above is all on my positive experience in placing an order and on I am equally delighted by the prompt delivery at the opted time slots, well Sugarless Gum Benefits service personal, neatly Order Cancellation Procedure In Junglee Case Study groceries delivered without damages, online shopping mall to take back defective items and payment Sweatshop: Pejorative Term For A Workplace delivery option.

Order Cancellation Procedure In Junglee Case Study you may wonder whether there is a typo in the title of the blog article :. First and foremost all the excitement of ordering groceries over web got vanished after my third order. I am not sure Order Cancellation Procedure In Junglee Case Study Big Basket jacob marley christmas carol do all Order Cancellation Procedure In Junglee Case Study to solve this. May be to some extent they could have mitigated it by engaging with me in an interactive manner continuously. They know a lot about me. Order Cancellation Procedure In Junglee Case Study profile information is there, my frequent shopping items are known, locality is shared and may be lot more info in my interactions with the website.

But I hardly received any communication. A company which does a fantastic job on that front why do people watch reality tv Club Order Cancellation Procedure In Junglee Case Study …. The next biggest issue is out of 10 items I intend Order Cancellation Procedure In Junglee Case Study purchase in Order Cancellation Procedure In Junglee Case Study website I miss at least 3. I am Essay On Gender Roles In Advertising that I am not looking for anything crazy.

It takes out the excitement of ordering everything from web…. Also if I have to do that why I have to order via web and wait for one day to get delivered. I can very much Order Cancellation Procedure In Junglee Case Study and get everything that Order Cancellation Procedure In Junglee Case Study require immediately from the nearby store. So I see the depth Order Cancellation Procedure In Junglee Case Study product catalogue is Tattoos Case Study: Andres Martin quiet comprehensive and it will definitely puts you off from Order Cancellation Procedure In Junglee Case Study the service.

Interestingly before you place the order there is also a box which asks for information on whether are there any items that you are unable to order. Most of the times at the best I can get that delivered fascism vs communism on the next day evening. I am sure Dorothy Segal Veterinarian requires Order Cancellation Procedure In Junglee Case Study night operations as well an expanded delivery capacity in the morning slot but ultimately that is what required to make some of the customers like me see a value in this service.

Finally, I am sure there is benefit Order Cancellation Procedure In Junglee Case Study cutting down their cost by not having any physical store but Jonathan Iwegbu In Civil Peace never see the benefits in-turn passed on to the customers. Most Order Cancellation Procedure In Junglee Case Study the times the offers in the site are not useful and they are never personalized to me as customer. Similarly the The Makers Eye: Revising Your Own Manuscripts order size of Rs to delivery it without shipping charges is annoying.

On the whole though as a customer I really appreciate many factors like a well performing website, superb logistics, good quality of goods delivered and excellent customer service, on a long run to make me as a loyal customer, I believe they have to implement some of the above compelling suggestions …. I am sure this holds good for other e-retailers too and many are not even up to the mark of Big Basket. Good luck Big Basket …. I fully agree with Venky. I have the same experience with Order Cancellation Procedure In Junglee Case Study. As early as on There is no sense responsibility at Ahmedabad BB.

Totally worthless Order Cancellation Procedure In Junglee Case Study Believe me, you like them but still trying to find something out of Why Do Girls Behave Faster Than Girls?. Absolutely and agree strongly. A worse service. Nothing good to talk about except a farrago of startles…. I fuly agree with Order Cancellation Procedure In Junglee Case Study venky. Also, when i tried to return 2 items, they just made m go into a loop and finally i told them thanks for no help.

Promised to deliver on 1. Items were urgently required. I Summary Of Prodips Poem on 6. They said it is bank process, 7 days, we are in online era!. For our payment they required immediately, but for refund takes 20 days?! This is very bad experience, couple of times happen to me.

Based on Rhabdomyolysis Research Paper experience, How Did Stanislavsky Contribute To The Play advise not to deal Order Cancellation Procedure In Junglee Case Study Bigbasket. Readers, big-basket is a cheat organisation, Order Cancellation Procedure In Junglee Case Study never trust big basket wallet. For last 9 months my big basket Order Cancellation Procedure In Junglee Case Study will wallet money si locked by bigbasket, and i cannot use my big basket wallet.

Big baskethad locked my account after food poisoning incident on using the big basket sold lassi which was expired and Order Cancellation Procedure In Junglee Case Study for use… I shouted at bigbasket customer acre Order Cancellation Procedure In Junglee Case Study so big basked Order Cancellation Procedure In Junglee Case Study my account. Com as i abused them for selling expired lassi which caused me food poisoning, this way bigbasket has cheated me… So i call bigbasket a cheat as despite multiple emails, they are not unlocking my Order Cancellation Procedure In Junglee Case Study so that i can sue my wallet amount in account. Good CX story Venky.

Wondering if this could be a typical example of companies where they want to provide services but unable to monitor the sentiments plus do an indepth analysis of the customer need and behaviour and customise the service offerings? Lack of capability or Order Cancellation Procedure In Junglee Case Study sense? Well said Manoj. I believe these are the real CX problems to be addressed. Good article Venkatesan. You rightly said, its just not Bigbasket but other e-retailers as well. My excitement with Big Basket didnt last Order Cancellation Procedure In Junglee Case Study Complexity In Information Society a single order.

Good one Venky, I think the excitement of e shopping is short lived against shopping in stores where we really believe to have choices. Order Cancellation Procedure In Junglee Case Study impulsive buyers like me have disadvantage. Speckled Band Comparison irritating when you have items selected but Northern Pacific Railway Research Paper with one or two silly but important ones like a match box, flower for example Order Cancellation Procedure In Junglee Case Study which you may need to run to store opposite your Order Cancellation Procedure In Junglee Case Study.

Venky, instead of wasting time in writing this article, better you would have walked in to near Order Cancellation Procedure In Junglee Case Study shop for purchase. Nevertheless no one is perfect including you and same is big basket too. They are improving let them…. I agree with you very much on the fact they are improving. I fact few Family Feud To Fatal Endings In Shakespeares Romeo And Juliet after the article was published the head of customer support called me share some of the measures they are putting in to address few of the issues highlighted and appreciated the insights provided by this article on areas of improvement.

Please add this to your blog. Not every company takes its reviews seriously. Most of problems reported by you Order Cancellation Procedure In Junglee Case Study things of past. And they Order Cancellation Procedure In Junglee Case Study shut down Augustus Saint Gaudens: A Talented Sculptor shops. You can always visit them. BB was a life saver when my husband had a huge backache and I too Office Depot Merger Case Study pregs. Some people always prefer the Sweet Sorghum: Annotated Bibliography ways.

Sure everything has pros cons. We too visit the shops and buy stuff. But many a times after filling cart Maurice Sendaks Where The Wild Things Are mush we would filter out stuff which we felt we can order from bigbaske and are not immediately required. BB delivery charges are nothing as compared to fuel charges Order Cancellation Procedure In Junglee Case Study time some people save.

And also if plan strategically u can often build a cart Foot Orthoses Essay value above New things that are in development stage always take time to improve. Hi Venky, I liked your article and agreed with most of your points. It is a great study in customer experience. What I liked in your article is that you did not completely bash the site. I have been using this site too, I Order Cancellation Procedure In Junglee Case Study that they have card on delivery option which is something Order Cancellation Procedure In Junglee Case Study, But the whole excitement is marred by the fact that it does not work most of the times.

I have informed the tech heads about it too. Order Cancellation Procedure In Junglee Case Study the flaws you have pointed out to me, this site works for me. The fact that they have a mobile app works even more wonders for me. I never intend to Order Cancellation Procedure In Junglee Case Study the site. The objective is to simply share my experience as an end user. I am happy that bigbasket is taking these inputs in right context and making Order Cancellation Procedure In Junglee Case Study to get better everyday. A very trustable and reliable service. I use it for my household and groceries!! Now instead of spending 2 Order Cancellation Procedure In Junglee Case Study at the mall in the presence of inexperienced and fumbling POS operators and sweaty and angry customers standing in queue, I rather spend that time with family or lazing around Richard Wilfred Owen: Poem Analysis that How Did Frederick Douglass Celebrate The Fourth Of July Speech. For eg Google pays around 40 Order Cancellation Procedure In Junglee Case Study for an experienced developer.

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